For the benefit of future reviewers, I've read all the reviews pertaining to Anna and prepared you a downsized version list of her qualifiers made by others. I just moved into my Condo in May 2015 with Anna's assistance and I absolutely love my new home. If you take the time and read through the list, you will find my two-word qualifier for her at the end. Have fun! Attentive Calm Committed Efficient Expert Follow through unmatched Helpful Knowledgeable Leader Never give up spirit Patient Personable Pleasant Positive Professional Prompt Quick turnarounds Reassuring Resourceful Responsible Responsive Satisfied customer 100% Sensitive to budgets Sincere Solution focused Supportive I added 'WHEELER DEALER." prepared by F. Rooks, new home owner